Privacy policy

Privacy Policy

Last updated: [23/10/2025]

At DW Packaging Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website https://www.dwpackaging.co.uk.

1. Information We Collect

We may collect and process the following types of personal data:

Identity Data: name, company name, and contact person
Contact Data: billing address, delivery address, email address, and telephone number
Transaction Data: details about payments and purchases you make through our website
Technical Data: IP address, browser type, operating system, and usage information (collected automatically through cookies)
Communication Data: any correspondence or messages sent via our contact forms or email

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Manage payments, refunds, and customer support
Communicate with you regarding your orders or account
Send you updates, offers, or newsletters (only if you have opted in)
Improve our website and services
Comply with legal obligations (e.g., tax or accounting requirements)

We will never sell your personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

To perform a contract with you (e.g., fulfilling orders)
To comply with legal obligations
Based on your consent (for marketing or cookies)
For our legitimate interests (improving our services and preventing fraud)

4. Sharing Your Data

We may share your data with:

Service providers (e.g., couriers, payment processors, hosting providers) who help us run our business
Professional advisors (e.g., accountants, legal advisors)
Regulatory authorities if required by law

All third parties are required to keep your information secure and use it only for legitimate business purposes.

5. Cookies

We use cookies to improve your browsing experience, analyse traffic, and remember your preferences.
You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

6. Data Security

We take appropriate technical and organisational measures to prevent your personal data from being lost, used, or accessed in an unauthorised way.

All transactions are processed through secure servers, and our website uses SSL encryption (HTTPS).

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing of your data
Request transfer of your data (data portability)
Withdraw consent at any time (for marketing communications)

To exercise your rights, please contact us at [sales@dwpackaging.co.uk].

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: [sales@dwpackaging.co.uk]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.