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Terms of service

Terms of Service

Last Updated: [23/10/2025]

Welcome to DW Packaging ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of the website dwpackaging.co.uk (the "Website") and any services provided through the Website (collectively, "Services"). By accessing or using the Website, you agree to comply with these Terms. If you do not agree with these Terms, you must immediately cease using the Website.

1. Acceptance of Terms

By accessing and using the Website, you agree to abide by these Terms, our Privacy Policy, and any other policies or guidelines referenced herein. We reserve the right to update, amend, or modify these Terms at any time, without prior notice. Any changes will be effective immediately upon posting on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

2. User Registration

To access certain features or Services on the Website, you may need to create an account ("Account"). By registering, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of your Account credentials.

  • Notify us immediately if you suspect unauthorized access to your Account.

You are solely responsible for all activities that occur under your Account.

3. Use of the Website

You agree to use the Website and its Services for lawful purposes only. You agree not to:

  • Engage in any activity that disrupts or harms the functionality of the Website.

  • Attempt unauthorized access to any part of the Website, including its systems or networks.

  • Use the Website to distribute harmful or malicious content, including viruses or malware.

  • Violate any applicable local, national, or international laws.

Failure to comply with these terms may result in the suspension or termination of your access to the Website.

4. Products and Services

DW Packaging offers a variety of packaging products and related services. All product descriptions, prices, and availability are subject to change without notice. We strive to ensure accurate information on the Website, but we cannot guarantee that all information is error-free.

We reserve the right to modify, discontinue, or restrict access to any products or services at our discretion.

5. Orders and Payments

By placing an order, you represent that all information provided is accurate and complete. Orders are subject to availability, and we may cancel or refuse an order at our discretion for reasons such as pricing errors, stock limitations, or suspected fraud.

  • Payment: All payments are processed securely through third-party payment processors. You agree to comply with their terms and conditions when making a purchase.

  • Pricing: All prices listed on the Website are in GBP (£) and are exclusive of applicable taxes and shipping fees, unless otherwise stated.

6. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times may vary based on your location, stock availability, and any delays by third-party couriers.

  • Shipping Fees: Shipping fees are calculated at checkout based on your location and the size/weight of your order.

  • Delivery Estimates: Estimated delivery times are provided during checkout, but we do not guarantee specific delivery dates.

For more information, please refer to our Shipping Policy.

7. Returns and Refunds

We offer a Return & Refund Policy that outlines the conditions and procedures for returns and refunds. If you are dissatisfied with a purchase, please refer to our Returns Policy for further details.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, videos, software, and other materials, is the property of DW Packaging or its licensors and is protected by intellectual property laws.

  • Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal or business purposes. Any unauthorized use of content from the Website is prohibited.

9. Privacy and Data Protection

Your use of the Website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of your data in accordance with the Privacy Policy.

10. Third-Party Links

The Website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We encourage you to review the privacy policies and terms of service of any third-party sites you visit.

11. Limitation of Liability

To the fullest extent permitted by law, DW Packaging will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Services. This includes, without limitation, any loss of profits, data, or business opportunities, regardless of whether we were advised of the possibility of such damages.

  • No Warranty: The Website and Services are provided "as is" without warranties of any kind, either express or implied.

12. Indemnification

You agree to indemnify, defend, and hold harmless DW Packaging, its officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Website, your violation of these Terms, or your violation of any rights of third parties.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of the United Kingdom.

14. Termination

We reserve the right to suspend or terminate your access to the Website or Services at our discretion, without prior notice, for any violation of these Terms or applicable laws.

15. Contact Us

If you have any questions, concerns, or inquiries about these Terms of Service, please contact us at:

DW Packaging
Email: [sales@dwpackaging.co.uk]
Phone: [+447931711565]

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

16. Changes to Terms

We may revise these Terms from time to time. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of the Website after any revisions means you accept the new Terms.